At a time when physical distancing has not only become an accepted but also a mandatory norm for survival against COVID-19, Plan India teams are using the means of telecommunication to stay connected with the communities.

Together with the partners, the teams are regularly in touch with the Plan India supported sponsorship families using mobile phones, which provides a useful alternative in the absence of field visits due to the lockdown. The initiative is currently active in Bihar, Jharkhand, Uttar Pradesh, Odisha, Telangana, Rajasthan, Delhi and Uttarakhand.

The field staff and partner organisations are making hundreds of calls every day to keep themselves abreast about the wellbeing, medical condition and other needs of the families. They also counsel them about the safety and preventive measures around COVID–19. In cases where there are pregnant women or undernourished children, the team enquires about any kind of medical support they may need and orient them on COVID-19 symptoms, spread and its precautions. They also ask about the availability of sufficient food and other basic needs. These phone calls are helping Plan India to be on top of the requirements of people and provide them with the required support which includes dry ration and hygiene kits or connecting them to the local medical services.

As of May 28, the teams have reached out to more than 40,000 sponsored children through the initiative, of which 70% were girls and 30% were boys

Watch Plan India’s field staff Rusheela interacting with a sponsorship family over the phone and checking on their well-being


This has been achieved by following a rigorous process of planning and training of the field staff including how to interact, what to say, and the messaging for the telephonic interactions. The teams developed and shared key messages with the members to ensure that every aspect of the community’s well-being is tracked and acted upon accordingly.

The members prepare a day-wise plan to call a certain number of families each day and maintain a call log that is shared with the coordinating team. As a monitoring mechanism, the project leads make random calls to the families to confirm whether they have been contacted or not.

The phone calls have not only helped Plan India to maintain regular touch with the families but have also reassured the communities that we stand with them in these difficult times too.