Welcome to Plan India official website. www.planindia.org is offering non-tangible products and it is the responsibility of the donor to fully understand the product offered / support for cause before donating.
We make public our policy on refund and cancellation of donations received for the social cause on payment gateway as under:-
- Once received the donation for a special cause will not be refunded to the donor. No cancellation to be made. The donation will be used for the community development, children education or women's empowerment.
- Refund and cancellation request will not be entertained after 30 days from the date of receiving online donation through Plan India website & shall not be entertained under any circumstances. Because this online credit card, debit card, net banking donation we utilize & allocate for the specific purpose of poor beneficiaries. So there is no possibility to refund the amount after donating to "Plan International (India Chapter)" through online.
- Plan India will not refund any donation amount in cash.
- For all online transactions and credit card payments, in case a request is made within 30 days from the date of transaction for refund, we agree to make the refund by reversing the transaction through our bank or the payment service provider. The charges for the refund would be borne by us in case of wrong deductions or error transactions.
- Donor cannot request refunds immediately after supporting/donating for the social cause simply because they did not receive sign-up information, username/password, activation email & confirmation mail and/or are unable to access further required information instantly. If any of these problems occur, they can raise a complaint & request for related information by emailing us at email@example.com and we will promptly respond back with the missing details within 7 days. In many cases, such problems occur due to spam filters in the email servers of donor.
After online transaction Donor cannot request refunds because - if they think that donation plans are not suitable, not of satisfactory nature and/or of no interest to them anymore. All donation plans offered by Plan India are fully explained and donor is free to email us at firstname.lastname@example.org to seek more information about any donation plan prior / after support.
Plan International (India Chapter) will issue refunds / cancellation only under the following conditions:
- Unauthorized payment made from a third party account without the knowledge of the account holder.
- If a donor duplicates a online donation for a single cause.
- If a donor does not receive any response to his request or complaint from us within 7 days after the request or complaint has been launched.